Accessibility Statement

Last Updated: September 27, 2026

ImperialeCase is committed to keeping its website welcoming and usable for the widest possible range of visitors, including people who rely on accommodations for a disability while browsing the web.

Our aim is for imperialecase.com to offer a browsing experience that feels clear, consistent, and easy to follow, whether you are exploring our phone case selection, reading through product details, completing an order, or getting in touch with our support team.

Our Commitment

We continually look for ways to make our site easier to use, drawing on widely recognized accessibility principles and current best practices applied across the web.

Wherever it is reasonably practical, we design our pages with the following assistive technologies and accessibility features in mind:

• Screen-reading software
• Full keyboard-based navigation
• Browser accessibility settings and zoom controls
• Accessibility features built into individual devices
• Other assistive technologies in common use

Our aim is to reduce unnecessary friction so that the most important content and functions of our site remain within reach of as many visitors as reasonably possible, from browsing a product page through to completing a purchase and tracking a delivery afterward.

Ongoing Improvements

Improving accessibility is not a project with a fixed endpoint; it is a continuing effort that runs alongside the rest of our work. As ImperialeCase grows and our website evolves, we periodically revisit our content, navigation menus, visual design, product pages, and other features with accessibility and ease of use in mind, treating it as a standing item rather than a task we complete once and set aside.

When we become aware of an accessibility problem, we work toward a reasonable fix wherever doing so is technically and operationally achievable within our platform.

Because browsers, devices, and assistive technologies keep changing, a small number of accessibility issues may still surface from time to time even with these ongoing efforts in place.

Third-Party Content and Services

Certain features of the ImperialeCase website rely on technology and services supplied by outside companies, including tools that support our online store, payment authorization, shipping and order tracking, and other integrated functionality that appears throughout the shopping and checkout process.

These outside providers run their own systems, which may not always be fully within the control of ImperialeCase or FUTUREWAVE SOLUTIONS LIMITED.

We try to select partners whose services support an accessible shopping experience, though we are not able to independently guarantee the accessibility of any third-party website, application, or feature that sits outside our direct control.

Accessibility Assistance

If you run into any difficulty using part of imperialecase.com, please reach out to our customer support team.

Our team is available to help with matters such as:

• Locating details about a specific phone case
• Confirming which devices a given case is designed to fit
• Walking through our shipping, return, or payment terms
• Finding information connected to an order you have already placed
• Reaching website content that is otherwise proving difficult to access

Where it is reasonably possible to do so, we will provide the information or assistance you need through a suitable alternative method.

If you can tell us which page or feature was involved, along with a short description of the difficulty you encountered, it helps our team look into the matter more effectively and more quickly.

Feedback

We welcome feedback from shoppers about the accessibility and overall usability of the ImperialeCase website.

If you notice an accessibility barrier or have trouble using a particular feature, please contact us using the details below. Every piece of accessibility-related feedback is reviewed by our team, and we consider reasonable improvements wherever they are appropriate, keeping the same practical, case-by-case approach described earlier in this statement.

Contact Information

Store Name: ImperialeCase

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@imperialecase.com

Phone Number: +1 917 993 9727

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.