Track Your Order
Once your order leaves our U.S. fulfillment center, a shipping confirmation with your tracking number is sent to the email address used at checkout. Enter that number in the tracking form below to follow your package, or use the carrier link included in your confirmation email.
Tracking details can take up to 24–48 hours to appear after dispatch while the carrier scans the parcel into its system. Estimated delivery windows for each shipping method are listed in our Shipping Policy.
If your tracking has not updated for several business days, or if you need help locating your order number, please contact our support team with the email address used for the order and we will look into it for you.
Enter your tracking number
Your tracking page opens in a new tab through the carrier-neutral 17TRACK service. Tracking events can take 24–48 hours to appear after dispatch.
Contact Information
Store Name: ImperialeCase
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@imperialecase.com
Phone Number: +1 917 993 9727
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
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