Return and Refund Policy

Last Updated: September 27, 2026

ImperialeCase stands behind every order with a 90-day return period. You're welcome to request a return any time up to 90 days from the date your order shows as delivered to the address you gave us at checkout. Whatever the reason a case doesn't work out, the steps below walk through what qualifies, how the process runs from start to finish, and what to expect along the way.

This applies to phone cases bought directly from ImperialeCase.

Eligibility for Returns

We'll take back both defective and non-defective phone cases once the conditions below have been met, regardless of the reason behind the request.

Before a return can be approved, the item must meet every one of these conditions:

• The phone case has to be unused and still in its original condition.
• It needs to ship back in its original packaging, so please keep the box and any inserts until the return is complete.
• You'll be asked for proof of purchase or a valid ImperialeCase order number.
• The request has to be sent within 90 days of delivery.
• A return authorization from us is required before anything is shipped back.

Anything sent back ahead of that authorization risks being refused or held up in processing, so please wait for our confirmation first. Meeting each of these conditions from the outset helps our team move your request along without unnecessary delay.

How to Start a Return

Getting a return going starts with reaching out to our support team:

Email: support@imperialecase.com

Let us know your order number, which case you'd like to send back, and the reason behind it, so we can get moving on your request as quickly as possible.

After our team looks it over and signs off, you'll get return instructions along with the address to send it to.

All return requests need to reach us within a 90-day window measured from the delivery date on record for your order.

Return Shipping Costs

For a standard return — say, a change of mind or ordering the wrong option — the cost of shipping the item back falls on the customer. This keeps the process fair and consistent across every standard request we receive.

If your case turned up damaged, defective, or not what you ordered, reach out and we'll look into it. Once that's confirmed and the return is approved, ImperialeCase takes on the return shipping cost instead of the customer.

Hold off on shipping anything until our support team has sent over the return instructions, since packages sent ahead of that step can be delayed.

Damaged, Defective, or Incorrect Items

We recommend giving your case a quick check as soon as it arrives, before it gets used.

If it turns out to be damaged, defective, or incorrect, get in touch within 48 hours of delivery so we can look into it while the details are still fresh.

When you reach out, include your order number and a description of the problem. We might follow up asking for photos or other supporting details so we can confirm what happened and work out the right fix for your situation.

Once our team has reviewed everything you've sent, we'll let you know the next steps and how the resolution will proceed.

Non-Returnable Items

A few things can't be sent back under this policy:

• Gift cards
• Any item marked as final sale at the time of purchase

Where extra return limits apply to a particular item, we'll note them clearly on the product page or somewhere along the checkout flow, so there are no surprises later.

Refund Timeline

Once your authorized return lands at our facility, our team checks it against the conditions laid out in this policy before anything is finalized.

Most inspections wrap up within 5–7 business days after receipt of the returned case.

Approved refunds go back to your original payment method within 10 business days of that approval being confirmed.

Depending on your bank or card issuer, it may take a bit longer after that for the funds to actually show up in your account, since that final step is outside of our control.

Nothing showing up after 15 business days have passed since we confirmed your refund was approved? Reach out to us and we'll dig into it right away.

Exchanges

An eligible case can be swapped for another within 90 days of delivery, as long as it meets the same conditions listed above for standard returns.

To set up an exchange, email support@imperialecase.com with your order number and details of what you'd like to switch to instead.

Once we approve it, we'll walk you through sending back the original case and getting the replacement item on its way to you.

What we're able to offer depends on current stock and model availability at the time of your request. If your preferred pick isn't available, our team will go over the other options we can offer.

Return Address

Approved returns should be shipped to our designated U.S. returns facility, listed below:

U.S. Returns Address: 48-25 Metropolitan Ave, Ridgewood, NY 11385, United States

We use this same address for both U.S. fulfillment and approved returns, so please use it only once you've received confirmation from our team.

Please don't ship anything back before checking in with us first — the exact address and any special handling steps are confirmed once your return authorization comes through.

Skipping the authorization step and shipping a case back on your own isn't something our team can process.

Contact Information

Store Name: ImperialeCase

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@imperialecase.com

Phone Number: +1 917 993 9727

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.