Contact Us
ImperialeCase is run by FUTUREWAVE SOLUTIONS LIMITED, a company registered and based in Hong Kong, and our operations are set up specifically to serve shoppers across the United States.
Whatever brings you here — a question about an order already placed, a phone case you are thinking about buying, a shipping timeframe, a return or refund, a payment method, or anything else tied to the store — our support team wants to make finding a clear answer as simple as possible.
We keep the ways to get in touch limited to a small handful of channels so your message lands in the right place without extra back-and-forth, and we would rather you reach the correct person the first time than bounce between departments.
Below you will find a short list of pages people ask about most, followed by how our support process actually works and, further down, the full set of contact details for ImperialeCase.
Quick Links
A few pages our customers visit most often are linked here for quicker reference, so you can often find an answer before you even need to write to us:
Customer Support
Need a hand with something? Use any of the details listed near the bottom of this page, or send your question straight through our Contact Form and a member of our team will pick it up from there.
Messages are reviewed throughout normal working hours, and we try to answer with information that actually fits what you asked, rather than a generic reply, whether your note is about a policy detail, an order in progress, or something you want clarified before buying.
If your message concerns a specific order, including your order number along with the email address used at checkout lets our team pull up the correct record right away, which usually means a faster and more accurate reply, since we will not need to ask follow-up questions just to locate what you ordered.
Wondering where a package currently is? Checking our Track Your Order page first can sometimes give you an answer faster than waiting on a reply from us, particularly outside of our regular hours.
Every message that reaches us gets read, and we aim to close each one out within the response window noted below, even on the occasions when a question takes a bit of extra digging on our end before we can give you a solid answer.
If you are ever unsure which page to check first, starting with the Contact Form is always a safe option — our team can point you toward the right policy or resource from there, even if your question turns out to belong somewhere else entirely.
Contact Information
Store Name: ImperialeCase
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@imperialecase.com
Phone Number: +1 917 993 9727
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
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