Shipping Policy

Last Updated: September 27, 2026

ImperialeCase currently delivers exclusively within the United States. Before completing checkout, every customer can review the specific shipping methods on offer, their associated cost, and the projected delivery window tied to that order.

Once placed, an order moves through our domestic fulfillment network and is handed to a national or regional carrier partner for final delivery, with the exact carrier depending on the destination and the shipping method chosen.

Shipping Options & Costs

Customers shipping to an address within the United States can choose from the following options at checkout:

• Free Standard Shipping — offered at $0.00 USD, included automatically on every order
• Insured Shipping + Priority Processing — available for a flat $4.95 USD
• Priority Express Shipping — available for a flat $9.95 USD

Selecting either Insured Shipping + Priority Processing or Priority Express Shipping moves an order ahead in our fulfillment queue and adds shipping protection coverage for that shipment.

Whichever method a customer chooses is recorded and stays visible within the order confirmation and account order details.

Order Processing

Order Cut-off Time: 12:00 PM Eastern Time
Processing Time: 0–2 business days

Order preparation takes place Monday through Friday and pauses on recognized public holidays.

An order placed after the daily cut-off point is generally queued to begin processing on the next available business day.

Processing time covers only the work involved in preparing a package for pickup by the carrier; it is tracked separately from the time the carrier itself needs to move the shipment once it leaves our facility.

Delivery Timeframes

Free Standard Shipping

• Time to Prepare Order: 0–2 business days
• Carrier Transit: 7–9 business days
• Total Estimated Delivery: 7–11 business days

Insured Shipping + Priority Processing

• Time to Prepare Order: 0–2 business days
• Carrier Transit: 6–8 business days
• Total Estimated Delivery: 6–10 business days

Priority Express Shipping

• Time to Prepare Order: 0–2 business days
• Carrier Transit: 5–7 business days
• Total Estimated Delivery: 5–9 business days

These windows are projections rather than guaranteed arrival dates. A shipment can run later than expected because of carrier disruptions, severe weather, holiday closures, seasonal surges in parcel volume, or a delivery address that was entered incompletely or incorrectly at checkout, among other circumstances outside our control.

Order Tracking

Once tracking details exist for a shipment, we make them available through the applicable shipping confirmation notice or the customer's own order record.

A freshly generated tracking number can take a little while before the carrier's own system shows movement, so allow some time after dispatch before expecting an update to appear.

For any question about where a shipment currently stands, our support team can be reached using the contact details listed further below on this page.

Shipping Restrictions

ImperialeCase ships only to addresses located within the United States.

We are presently unable to deliver to PO Boxes, APO/FPO/DPO addresses, or any other location outside our supported delivery network.

Checking that the delivery details entered at checkout are accurate and complete before submitting an order remains the customer's responsibility.

Lost or Damaged Packages

If a package arrives in damaged condition, or has not shown up within its estimated delivery window, please reach our team at:

Email: support@imperialecase.com

Include your order number along with any other detail relevant to the shipment so that we can look into the matter promptly.

A member of our support team will examine the order and tracking history on file and, where appropriate, work directly with the carrier or fulfillment partner involved to identify a suitable resolution.

Failed Delivery or Incorrect Address

Supplying a complete and accurate delivery address at the time of purchase is the customer's responsibility.

Should a package prove undeliverable, or be sent back to us, because the address entered at checkout was wrong, partial, or otherwise unusable, please get in touch with us so we can help sort it out.

Where a reshipment can be arranged, we will explain what is needed on your end. Additional shipping charges may apply whenever a package must go out a second time because of inaccurate or incomplete information supplied at the time the order was first placed.

Noticed an address mistake shortly after ordering? Reach out to us right away — once an order has moved into processing or has already left our facility, we may not be able to guarantee that its address can still be changed.

Contact Information

Store Name: ImperialeCase

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@imperialecase.com

Phone Number: +1 917 993 9727

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.