Payment Policy

Last Updated: September 27, 2026

Secure Payment Processing

At ImperialeCase, checkout runs on an encrypted connection, including HTTPS/SSL encryption, so that the personal and payment details you enter during checkout stay protected in transit.

All transactions are routed through recognized third-party payment infrastructure, in particular Shopify Payments, where applicable. ImperialeCase itself never retains your full credit or debit card number.

This approach is designed to reduce the amount of sensitive financial data that passes through our own systems, keeping the checkout experience straightforward while placing the technical safeguards where they matter most.

Accepted Payment Methods

Depending on what is shown and available at your checkout, we support the following payment options:

• Visa
• Mastercard
• Apple Pay
• Google Pay

Card charges and any supported digital-wallet payments are handled through Shopify Payments.

Whichever payment options apply to your specific order will be presented to you at the checkout stage.

Availability of a given method can vary slightly depending on your device, browser, and region, since digital wallets such as Apple Pay and Google Pay rely on the compatibility of the hardware and software you are using to browse ImperialeCase.

Payment Security and PCI Standards

Your payment details move through payment partners and store infrastructure built to satisfy recognized card-security requirements, including, where applicable, the Payment Card Industry Data Security Standard (PCI DSS).

Sensitive card credentials are processed directly by the relevant payment partner, under that partner's own security safeguards and procedures.

ImperialeCase does not itself capture or hold your complete card number as part of our regular checkout process.

These arrangements exist so that industry-recognized safeguards apply consistently, regardless of which supported payment method you happen to choose at checkout.

Payment Authorization

Whenever you place an order and submit payment, you are confirming the following:

• You have the right to use the payment method you selected.
• The billing and payment details you have entered are accurate and complete.
• You give the applicable payment provider permission to process your transaction.
• You accept that your order may not be finalized if payment authorization is refused or otherwise unsuccessful.

Your bank, card issuer, Shopify Payments, or another relevant payment service may need to verify a payment before it is authorized.

Currency

Unless a page states otherwise, every price shown on ImperialeCase is listed and billed in U.S. Dollars (USD).

Where taxes or additional charges apply, they are calculated and shown to you during checkout.

The shipping methods you can choose from, together with their cost, are likewise displayed at checkout before you finalize payment.

If your card or account is denominated in a currency other than USD, your bank or payment provider may convert the charge using its own exchange rate, and may add its own fees. These charges come from that outside institution, not from ImperialeCase, and remain outside our control.

Fraud Prevention and Order Verification

Every order can be screened for payment and fraud risk, a step taken to keep both our customers and our business safe from unauthorized charges.

ImperialeCase reserves the right to review an order, place it on hold, decline it, or cancel it outright whenever there is a reasonable basis to suspect fraud, missing authorization, suspicious behavior, or unusually high risk.

We may, in some cases, ask for further information or verification before completing an order. Where an order is canceled after payment has already gone through, the amount charged is returned to the original payment method.

These checks are a routine part of running a secure online store and apply the same way to every order, regardless of size or payment method chosen.

Payment Issues

Should your payment be declined or fail to go through, double-check that the details you entered at checkout are correct and that the payment method you chose is valid for this type of purchase.

Whether a payment is approved rests with your card issuer, your bank, Shopify Payments, or whichever other payment provider is involved.

If payment trouble continues, our customer support team is available to help you resolve checkout-related concerns.

Having the order details on hand, such as the items in your cart and the approximate time the payment attempt occurred, can help our team look into the issue more quickly.

Refunds

Any refund we approve is sent back to the original payment method you used to make the purchase.

After a refund is issued, it can still take additional time for your bank, card issuer, or other provider to make those funds available to you.

For the full picture on which returns qualify and how refunds are handled, see our Return and Refund Policy.

Privacy

We handle payment-related and personal data according to our Privacy Policy, together with whatever practices the payment provider completing your transaction applies on its side.

Information may be shared with payment processors, fraud-prevention services, and other providers when reasonably needed to complete a transaction, guard against unauthorized activity, meet legal obligations, or keep our online store running.

To learn more about how ImperialeCase collects, uses, and safeguards personal information, please read our Privacy Policy.

Contact Information

Store Name: ImperialeCase

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@imperialecase.com

Phone Number: +1 917 993 9727

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.