Privacy Policy

Last Updated: September 27, 2026

This Privacy Policy sets out how ImperialeCase ("we," "our," or "us") gathers, applies, shares, and safeguards personal information whenever you browse, engage with, or place an order through imperialecase.com (the "Site"), or otherwise reach out to us.

ImperialeCase is a storefront operated by FUTUREWAVE SOLUTIONS LIMITED. Our shop runs on Shopify, whose infrastructure and commerce tools power the day-to-day operation of the Site.

Should any inconsistency arise between our Terms of Service and this Privacy Policy on matters of collecting, handling, processing, or sharing personal information, this Privacy Policy will control for those privacy-specific matters.

Continuing to browse or use the Site confirms that you have reviewed and understood this Privacy Policy.

Personal Information We Collect

Under this Privacy Policy, personal information refers broadly to any data that identifies a specific person, relates to or describes them, or could reasonably be linked back to them, subject to applicable law.

Depending on how you use ImperialeCase, the categories of information we may gather include:

Contact Information: Full name, email address, phone number, billing address, and delivery address.

Order and Transaction Information: Phone cases browsed, placed in a cart, bought, sent back, swapped, or cancelled, together with the related order and transaction records.

Payment-Related Information: Details tied to transactions completed through secure checkout services, including Shopify Payments where used. Card numbers themselves are handled by our payment partners, and we do not keep full card details on file.

Account Information: Sign-in credentials, stored preferences, and related details tied to a customer account, if account features are offered and put to use.

Customer Support Information: Emails, submissions through our contact form, requests for a return or refund, and any other correspondence sent to our support team.

Device and Usage Information: Data such as IP address, browser and device type, operating system, the page that referred you, pages viewed, and how you engage with the Site.

Cookies and Similar Technologies: Data gathered via cookies, tags, pixels, and comparable tools used to run the Site, remember settings, measure performance, secure the platform, and support marketing where relevant.

Sources of Personal Information

We gather personal information from a number of channels, among them:

Details you supply directly — placing an order, opening or using an account, reaching customer support, filling out a form, signing up for updates, or asking for a return or refund.

Details captured automatically as you browse the Site, through cookies, pixels, analytics tools, and comparable technology.

Details passed to us by Shopify and by vendors who support hosting, checkout, payment processing, order fulfillment, shipping, analytics, fraud screening, security, and customer care.

Details supplied by advertising and marketing partners, where such sharing is allowed under applicable law and matches the consent or privacy preferences you have set.

How We Use Your Personal Information

We may put personal information to use for lawful business and operational aims, which can include the following:

• Handling purchases, payments, fulfillment, delivery, returns, exchanges, and refunds.
• Responding to customer questions and providing support.
• Running, maintaining, securing, and enhancing the Site.
• Keeping customers informed about their orders and transactions.
• Watching over Site performance and resolving technical issues.
• Spotting, examining, and working to stop fraud, unauthorized transactions, misuse, and security threats.
• Delivering order confirmations, fulfillment alerts, shipping notices, and other transaction-related messages.
• Sharing marketing messages or promotions where allowed by law and consistent with your chosen preferences.
• Keeping suitable records of business and transaction activity.
• Meeting applicable legal duties and upholding our agreements and policies.
• Safeguarding the rights, assets, safety, and legitimate interests of ImperialeCase, FUTUREWAVE SOLUTIONS LIMITED, our customers, and other involved parties.

How We Disclose Personal Information

We may share personal information with service providers and other third parties when reasonably needed to run ImperialeCase, complete transactions, and deliver our services.

Such parties can include:

Shopify: Supplying e-commerce hosting, checkout, infrastructure, and other platform functions.

Payment Providers: Among them Shopify Payments, where used, for handling and managing customer transactions.

Fulfillment and Shipping Providers: Involved in preparing, processing, shipping, delivering, and tracking orders.

Customer Support and Communication Providers: Supporting customer messaging, service notices, and email delivery.

Analytics and Advertising Providers: Helping us understand how the Site is used, gauge performance, and run marketing where the law permits.

Security and Fraud Prevention Providers: Working to keep transactions, customers, and the Site safe from fraud and unauthorized use.

Government Authorities, Regulators, or Other Parties: When disclosure is compelled by law, legal proceedings, or is reasonably needed to defend legal rights, safety, assets, or security.

Business Successors or Transaction Parties: In connection with a merger, acquisition, reorganization, financing round, asset sale, or similar corporate event.

Each service provider processes personal information in line with its own duties, contractual terms, and applicable law.

Advertising and Analytics

ImperialeCase may rely on cookies, pixels, analytics software, and similar tools to learn how visitors use the Site, keep it functioning properly, remember preferences, assess performance, and back advertising efforts where allowed.

Depending on where you are located and what tools the Site offers, you may be able to adjust certain cookie or privacy settings.

You can further manage some controls through your own browser or via the advertising and privacy tools offered by outside platforms, such as Google or Meta, where applicable.

Turning off or restricting some of these technologies could limit how certain parts of the Site function.

Shopify and Shopify-Enhanced Features

The ImperialeCase storefront runs on Shopify. Shopify may handle personal information to the extent needed to deliver, run, secure, and improve its commerce platform and connected services.

Shopify may additionally process some data on its own terms, following its own privacy practices and relevant law.

For more detail on how Shopify manages personal information, customers are welcome to consult Shopify's published privacy materials.

Third-Party Websites and Links

The Site may point to independent outside websites or services, such as those tied to payment handling, package tracking, or other order-related functions.

Such outside sites and services follow their own privacy standards, security steps, and terms. ImperialeCase and FUTUREWAVE SOLUTIONS LIMITED hold no responsibility for the privacy practices or material found on independently run third-party sites.

We suggest checking the relevant privacy policy before sharing personal information with any outside service.

Children's Privacy

The Site is not designed for children, and our phone cases are not marketed or offered through the Site with the aim of gathering personal information from minors.

We do not intentionally gather personal information from children in circumstances where doing so would run against applicable law.

If you have reason to think a child has shared personal information with us without proper authorization, please get in touch so we can look into the matter and take suitable steps where warranted.

Security and Retention

We apply reasonable administrative, technical, and organizational safeguards designed to guard personal information against unauthorized access, disclosure, misuse, alteration, or loss.

That said, no method of transmitting data online, no storage system, and no security safeguard is ever completely foolproof. We therefore cannot promise that personal information will remain secure under every circumstance.

We keep personal information for as long as reasonably required for purposes that include:

• Processing and keeping records of orders and transactions.
• Delivering customer support.
• Maintaining proper business records.
• Meeting legal, accounting, tax, and regulatory duties.
• Managing returns, refunds, disputes, and related claims.
• Enforcing our applicable agreements and policies.
• Spotting and stopping fraud or security incidents.

How long we keep information can vary based on its type, why it was gathered, and what the law requires.

Your Rights and Choices

Depending on where you live and which privacy laws apply to you, you may hold certain rights over your personal information.

These can include the right to:

• Ask to access certain personal information we hold about you.
• Ask that inaccurate personal information be corrected.
• Ask for eligible personal information to be deleted.
• Ask that certain processing be restricted, or object to it where applicable.
• Ask for a portable copy of certain personal information where applicable.
• Withdraw consent in cases where processing depends on it.
• Adjust certain cookie or advertising preferences where offered.
• Opt out of marketing emails via the unsubscribe link included in those messages.

Privacy rights differ from one jurisdiction to another and may carry legal limits or exceptions.

To make a privacy request that applies to you, reach us using the details listed below. We may ask for reasonable proof of identity before acting on certain requests.

We will not unlawfully treat customers differently for making use of privacy rights granted to them under applicable law.

International Transfers

As ImperialeCase relies on an international e-commerce setup, personal information may be sent to, held in, or processed within countries or regions other than where you live.

This can involve places where FUTUREWAVE SOLUTIONS LIMITED, Shopify, payment partners, fulfillment vendors, shipping carriers, or other service providers are based.

Where the law calls for specific safeguards around cross-border transfers of personal information, we apply suitable measures to meet those requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect shifts in our business practices, technology, service providers, legal duties, or operational needs.

Whenever this Privacy Policy changes, the updated version will appear on this page, and the "Last Updated" date shown above will be revised to match.

We invite customers to check this Privacy Policy from time to time to stay informed on how we handle personal information.

Contact Information

For questions, requests, or other matters concerning this Privacy Policy, you are welcome to reach us with the details below.

Store Name: ImperialeCase

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@imperialecase.com

Phone Number: +1 917 993 9727

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.