Explore our Phone Cases collection and pick the design you like, then choose the correct device model or other listed option, add it to your cart, and head to checkout.

Once you reach checkout, enter your shipping address and preferred shipping method, choose a payment option, and submit your order.

Before you submit payment, double-check the item you selected along with your shipping address, delivery method, and payment details, since this is your last chance to correct anything prior to checkout.

Most orders leave our facility within 0–2 business days of purchase.

Choosing Free Standard Shipping brings a total delivery window of roughly 7–11 business days within the United States, combining handling and transit time. Quicker paid methods are also available with shorter transit windows.

These windows are estimates, not guarantees, since carrier schedules, weather, public holidays, order volume, and other factors beyond our control can occasionally shift them.

See our Shipping Policy for full details.

Within the United States, ImperialeCase currently offers three shipping methods:

• Free Standard Shipping
• Insured Shipping + Priority Processing
• Priority Express Shipping

Your checkout screen shows the selected method, its cost, and the estimated delivery window before you finalize payment.

Here is a quick breakdown of what our current U.S. shipping options cost per order:

• Free Standard Shipping comes at no charge, $0.00 USD
• Insured Shipping + Priority Processing is priced at $4.95 USD
• Priority Express Shipping runs $9.95 USD

Whichever method you pick, the exact charge for your order is confirmed on the checkout screen, well before payment is completed.

Provided your order has not already moved into processing, our team may still be able to adjust or cancel it for you.

Please contact ImperialeCase customer support as soon as you notice an issue, and include your order number so we can locate it quickly. Because orders can move into processing quickly, we cannot guarantee that every change or cancellation request will be completed in time, so reaching out promptly gives you the best chance of success.

Wherever compatibility matters, the corresponding product page lists the specific device models or variants that item is designed to fit, usually within the title or the option selector.

Read that information closely and confirm you have selected the right model before completing your order, since each design is built for a particular set of devices.

Not sure which one you need? Message our customer support team before ordering with your device model, and we will help you confirm the correct fit before you check out.

No. ImperialeCase and FUTUREWAVE SOLUTIONS LIMITED operate independently of Apple Inc., carrying no affiliation, authorization, endorsement, or sponsorship from Apple unless we state otherwise in writing.

Any mention of Apple, iPhone, or specific device names appears solely to indicate which products are compatible with them.

Apple, iPhone, and related marks remain the property of Apple Inc.

Unless we indicate otherwise, every price shown on ImperialeCase is listed in U.S. Dollars (USD).

Depending on your order and delivery destination, applicable tax may already be folded into the listed price, or it may be calculated separately once you reach checkout.

Either way, the full amount due, including any tax, is displayed clearly before you complete your purchase, so you always know the final total in advance.

At checkout we currently accept the following payment options, where available in your region:

• Visa
• Mastercard
• Apple Pay
• Google Pay

Both card charges and supported digital-wallet payments are processed through Shopify Payments.

The specific methods offered to you appear automatically during checkout, and may vary slightly depending on your device and browser.

For more information, see our Payment Policy.

Reach out to our customer support team and let us know your order number, the item you would like to send back, and the reason for the return.

Once your request is approved, we will send return instructions and confirm the address the item should go to, which will be our designated returns facility.

Please hold off on mailing anything back until you have received that authorization and instructions from our team.

Full conditions are listed in our Return and Refund Policy.

ImperialeCase provides a 90-day return period, measured from the day your order arrives.

Items must satisfy the eligibility conditions set out in our Return and Refund Policy to qualify for return.

For standard, eligible returns, the customer covers the cost of shipping the item back to us.

When a product arrives damaged, defective, or incorrect, ImperialeCase will cover the return shipping cost once we have reviewed and approved the claim, so you are not left out of pocket for our error.

After an approved return reaches our designated returns facility, it is typically inspected within 5–7 business days to confirm the item meets our conditions.

Once approved, the refund is issued to your original payment method within 10 business days; your bank or card issuer may need additional time before the funds appear in your account.

If more than 15 business days pass after your approval confirmation and the refund still has not appeared, please contact our customer support team.

See our Return and Refund Policy for complete details.

Yes. Eligible items qualify for exchange up to 90 days after delivery, provided the product is still available and the request meets our Return and Refund Policy terms.

Contact customer support with your order number and the exchange you would like before sending anything back.

As soon as your order ships, we will email you the shipping and tracking details, provided tracking is available for the selected method.

Use that information to follow your shipment's progress from our warehouse to your address, or visit our Track Your Order page directly at any time.

Carrier tracking data can take up to 24–48 hours after shipment to register or refresh, which is normal for most delivery services.

If nothing has updated after that window, or you are concerned about your shipment for any other reason, please get in touch with our customer support team and we will look into it for you.

If a package shows up damaged or does not arrive within its estimated delivery window, please contact our customer support team, share your order number, and describe the issue along with any other relevant shipment details.

We will review the order and tracking history and, where needed, work with the relevant carrier or fulfillment partner to sort out the appropriate next steps for your situation.

Our customer support team can help with orders, shipping, returns, payments, product details, and any other store-related question.

You can reach us through:

• Email: support@imperialecase.com
• Phone Number: +1 917 993 9727
• Contact Form: Click Here

Our support hours are as follows:

Monday to Friday: 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday & Sunday: Closed

Our customer support team typically replies within 24–48 hours on business days.