California Consumer Privacy Act (CCPA) Policy

Last Updated: September 27, 2026

Residents of California are the intended audience for this notice, issued in line with the California Consumer Privacy Act (CCPA) and the amendments brought by the California Privacy Rights Act (CPRA). Its purpose is to describe the specific privacy entitlements that qualifying California residents may hold over their personal information, along with the steps available for putting those entitlements into practice.

This notice works alongside our Privacy Policy and covers California residents who browse, engage with, or complete a purchase on imperialecase.com.

Categories of Personal Information We Collect

The categories of personal information gathered can vary depending on how you engage with ImperialeCase, and may include the following:

Identifiers

Examples may include:

• First and last name
• Your email address
• A contact phone number
• Billing address on file
• Shipping address used for delivery
• The IP address of your device
• Additional identifiers linked to your orders or interactions with us

Commercial Information

Examples may include:

• Phone cases viewed while browsing
• Phone cases placed in a shopping cart
• Phone cases purchased
• Items returned, exchanged, or canceled
• Order history
• Transaction details
• Preferences associated with past purchases

Internet or Electronic Activity Information

This category can involve, for instance:

• How you browse and move through our Site
• Interactions with the website
• Device information
• Browser information
• Referral source information
• Pages viewed during a visit
• General usage and interaction data

Payment and Transaction Information

We may collect certain payment and transaction details needed to fulfill and keep records of your orders.

Order payments are handled through third-party payment processors, including Shopify Payments, where applicable.

ImperialeCase does not keep full credit or debit card numbers on its own systems.

Customer Support Information

This category may capture information contained within:

• Emails you send to us
• Submissions made through our contact form
• Return or refund requests
• Exchange requests
• Order-related questions
• General customer support correspondence

How We Use Personal Information

Personal information may be gathered and applied toward a range of business, commercial, and operational needs, such as:

• Handling payment transactions and customer orders
• Preparing and shipping phone case orders to customers
• Overseeing the return, exchange, and refund process
• Delivering responsive customer support
• Issuing order confirmations and shipping notifications
• Running, maintaining, protecting, and improving the Site
• Identifying and guarding against fraud, unauthorized transactions, and security risks
• Keeping records of business activity and transactions
• Meeting legal, tax, accounting, and other regulatory duties that apply to us
• Distributing marketing messages where permission allows
• Assessing Site usage, advertising results, and marketing performance where permitted

How We Disclose Personal Information

There are circumstances in which personal information is shared with service providers and other parties, to the extent reasonably needed to run ImperialeCase and deliver our services.

Such recipients can include:

Shopify — the e-commerce platform that hosts our checkout and related site functions.

Shopify Payments — used for handling payment transactions and associated processing tasks, where relevant.

Fulfillment and Shipping Providers — who prepare, ship, track, and deliver the orders our customers place.

Customer Support and Communication Providers — who assist with managing inquiries and communications from customers.

Analytics and Marketing Providers — who help evaluate Site performance and support permitted advertising efforts.

Fraud Prevention and Security Providers — who help safeguard transactions, customers, and the Site itself.

Government Authorities or Other Parties — in situations where sharing is required by law, legal process, or reasonably needed to protect legal rights or security.

In the conventional sense of trading personal data for a monetary payment, we do not sell personal information.

That said, particular uses of advertising technologies, cookies, tracking pixels, or comparable tools could still amount to a “selling” or “sharing” activity as those terms are defined under California privacy law.

Your Rights Under the CCPA and CPRA

California residents may hold the privacy rights described below, subject to the requirements, limitations, and exceptions that apply.

Right to Know

A request can be made for details about the categories of personal information collected about you, the purposes it is collected or used for, the categories of sources involved, and which categories of third parties have received that information where applicable.

Right to Access

Access to the specific pieces of personal information held about you can be requested, subject to applicable identity verification steps and any legal exceptions that may apply.

Right to Delete

Deletion of eligible personal information collected from you can be requested, though this is subject to exceptions recognized under applicable law, including cases where retaining the information remains necessary for a legitimate business or legal purpose.

Right to Correct

If personal information we hold about you is inaccurate, correction can be requested, with the nature of that information and the purpose behind processing it taken into account.

Right to Opt Out of Sale or Sharing

You may exercise your right to stop us from selling or sharing your personal information, using the meaning that applicable California privacy law assigns to the terms sale and sharing.

Certain disclosures connected to cross-context behavioral advertising or similar advertising technologies may fall within the scope of this right.

Right to Limit Use of Sensitive Personal Information

Where it applies, California residents may be entitled to limit specific uses or disclosures involving sensitive personal information.

Should ImperialeCase process sensitive personal information in a way that activates this right, the mechanisms required under California law will be made available.

Right to Non-Discrimination

Choosing to exercise any right the CCPA or CPRA gives you will not subject you to unlawful discrimination on our part.

Using an applicable privacy right will not lead to an unlawful refusal of products or services, altered pricing, or a differing standard or quality of service.

How to Submit a Privacy Request

Contact us using the details listed further below if you wish to exercise a right available under the CCPA/CPRA.

Please state which right you would like to use and supply enough detail for us to locate and act on your request.

Where the law requires or permits it, we may ask for additional information to reasonably confirm your identity before your request is completed.

Any information you submit for verification will be used solely to confirm your identity and to process the privacy request.

Do Not Sell or Share My Personal Information

California residents may submit a request asking that ImperialeCase not sell or share their personal information, using the definitions set out by applicable California privacy law. Further detail is available on our Do Not Sell or Share My Personal Information page.

For requests sent by email, please use this subject line:

“Do Not Sell or Share My Personal Information Request”

Any privacy preference tool or opt-out mechanism offered on the Site may also be used for this purpose.

Where applicable law requires it and it is technically feasible, recognized browser-based opt-out signals — such as Global Privacy Control (GPC) — may be honored as a valid opt-out request.

Authorized Agents

An authorized agent may be designated by you to file an eligible privacy request on your behalf.

To the extent the law allows, we may ask for reasonable proof that the agent has your authorization to act. Separately, we may ask you to confirm your own identity, or to directly acknowledge that you gave the agent permission to file the request on your behalf.

Changes to This CCPA Policy

This CCPA Policy may be revised from time to time to reflect shifts in our privacy practices, the technologies and service providers we use, changes to our business operations, or new applicable legal requirements.

Any revision will appear on this page together with an updated “Last Updated” date.

Contact Information

Store Name: ImperialeCase

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@imperialecase.com

Phone Number: +1 917 993 9727

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.